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--- ncompass_control_interface_down_alarms [2023/11/10 14:58] – [Mask Alarm in ESM] walkeradmin
+++ ncompass_control_interface_down_alarms [2023/11/21 12:05] (current) – [Resolve Alarm on Device (Preferred)] walkeradmin
@@ Line 40: / Line 40: @@
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+----
+==== Resolve Alarm on Device (Preferred) ====
+The second (and better) way to deal with this is to deal with the alarm on the hardware so that nCompass Control ESM never sees the alarm.
+\\
+\\
+In the example of say an Encoding Live or a Multiplexer, a Linux based device, then we can deal with this within Linux.
+\\
+\\
+First SSH in to the device and login.
+\\
+\\
+For CentOS/Alma Linux navigate to the /etc/sysconfig/network-scripts directory. This is where you can see your interface configuration files.
+\\
+<file>
+ll
+-rw-r--r--. 1 root root 280 Aug  7 12:16 ifcfg-eno1
+-rw-r--r--. 1 root root 272 Aug  7 11:04 ifcfg-eno2
+-rw-r--r--. 1 root root 272 Aug  7 11:04 ifcfg-eno3
+-rw-r--r--. 1 root root 263 Nov 10 14:24 ifcfg-eno4
+</file>
+Here we can see the configuration file for eno4 - <color #ed1c24>ifcfg-eno4</color>
+\\
+\\
+We can see the contents of the file using the <color #ed1c24>cat</color> command:
+\\
+<file>
+cat ifcfg-eno4
+TYPE=Ethernet
+PROXY_METHOD=none
+BROWSER_ONLY=no
+BOOTPROTO=static
+DEFROUTE=no
+IPV4_FAILURE_FATAL=no
+IPV6INIT=yes
+IPV6_AUTOCONF=yes
+IPV6_DEFROUTE=yes
+IPV6_FAILURE_FATAL=no
+NAME=eno4
+UUID=f6354b95-a63e-4f4c-aee9-e43e29537fe2
+DEVICE=eno4
+ONBOOT=yes
+NM_CONTROLLED=yes
+</file>
+Depending on your device, the default config may differ, but the two lines we are interested in are:
+\\
+<file>
+ONBOOT=yes
+NM_CONTROLLED=yes
+</file>
+Edit the <color #ed1c24>ifcfg-eno4</color> file and change both the ONBOOT and NM_CONTROLLED lines to end in <color #ed1c24>no</color>.
+\\
+\\
+ONBOOT=<color #ed1c24>no</color>
+\\
+NM_CONTROLLED=<color #ed1c24>no</color>
+\\
+\\
+Save the configuration file and reboot the server.
+\\
+\\
+After the reboot, the active alarm in nCC will disappear, although this might take a minute or so.
+\\
+\\