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--- dual_output_el_switch_on_loss_of_all_output_interfaces [2024/05/23 17:25] – [nCompass Changes] walkeradmin
+++ dual_output_el_switch_on_loss_of_all_output_interfaces [2024/05/23 17:46] – [nCompass Changes] walkeradmin
@@ Line 81: / Line 81: @@
 {{ :add_interfaces.png?800 |}}
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-Add your EL output interfaces to this line - <add key="MkelOutputInterfaces" value="eno3, eno4"/>
+Add your EL output interfaces to this line - '<add key="MkelOutputInterfaces" value="eno3, eno4"/>'
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 \\
@@ Line 89: / Line 89: @@
 You can use this command to test the state of the encoder
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-\\
+<file>
   http://<device ip address>:8080/api/servers/<device name>/?fields=statistics
+</file>
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+{{ :eno3eno4.png?200 |}}
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-{{ :eno3eno4.png?300 |}}
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+Scroll down until you see the enox information for your Encoders.
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+\\
+There are two important pieces of information here <color #ed1c24>isup</color> and <color #ed1c24>operstate</color> isup lets you know the interface is 'up' even if you have unplugged the interface, the isup will be true, a 'down' interface is one that has been set down at boot due to the ifcfg file or from command line using ip set.
+\\
+\\
+This means if you are trying to test to see how this works, it will not work with set down commands, only if you actually unplug the cable to the interface.
+\\
+\\
+The operstate will show 'down' if the interface has been unplugged. Rememer, isup will still show 'true' for an unplugged interface.
+\\
+\\
+Save the AlarmHandlerService.exe.config file and from Windows Services restart the Mediakind Alarm Handler service.
+\\
+\\
+{{ :restart_alam_handler_service.png?800 |}}
+\\
+\\
+=== nCompass ServerCoreService.exe.config ===
+\\
+In the same folder as the AlarmHandlerService.exe.config file is the ServerCoreService.exe.config file.
+\\
+  C:\Program Files (x86)\MediaKind\nCompass Control\Bin
+Open this file and find the following line (around line 31)
+\\
+  <add key="RedundancySwitchNearestDeviceFirst" value="false"/>
-===  ===
+By default, it will be set to 'false' change this to 'true' and save the file.