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--- dual_output_el_switch_on_loss_of_all_output_interfaces [2024/05/23 17:06] – [nCompass Changes] walkeradmin
+++ dual_output_el_switch_on_loss_of_all_output_interfaces [2024/05/23 17:24] – [nCompass Changes] walkeradmin
@@ Line 54: / Line 54: @@
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 {{ :esm_alarm_override_crop.png?800 |}}
+\\
+Right click on one of the alarms and select 'Override'
+\\
+\\
+{{ :override_critical_to_major_01_major.png?800 |}}
+\\
+Now select the 'Commit' button.
+\\
+\\
+This fixes the issue where an encoder will switch on a single interface alarm, however at this time the encoder will never switch due to interface alarms, we need to make some more changes.
+\\
+\\
+=== nCompass AlarmHandlerService.exe.config ===
+\\
+The nCompass AlarmHandlerService.exe.config file is found in the following location:
+\\
+  C:\Program Files (x86)\MediaKind\nCompass Control\Bin
+\\
+Open this file in notepad++ (or your favorite editor, just not notepad) and scroll down until you see the line:
+\\
+  <add key="MkelOutputInterfaces" value="eno3, eno4"/>
+\\
+It is line 165 in this example, this line does change over time as things are added to the nCompass Configuration.
+\\
+\\
+{{ :add_interfaces.png?800 |}}
+\\
+Add your EL output interfaces to this line - <add key="MkelOutputInterfaces" value="eno3, eno4"/>
+\\
+\\
+What this means is that only when (in this example) eno3 and eno4 are failed, will the Encoder switch.
+\\
+\\
+You can use this command to test the state of the encoder
+\\
+\\
+  http://<device ip address>:8080/api/servers/<device name>/?fields=statistics
+\\
+\\
+{{ :eno3eno4.png?600 |}}
+\\
 \\
+===  ===