nCompass Control Interface Down Alarms

Nov 2023

When using nCompass Equipment Status Monitor (ESM), all sorts of alarms can be shown, alarms regarding inputs, alarms regarding services and hardware alarms. One of the hardware alarm types is to do with the network interfaces on your hardware devices.
If you have a server (say an Encoder) that has an interface alarm, this comes from the unit and is reported by nCompass in ESM. The reason for the alarm is for another topic, but one issue is that you will get alarms from unused network interfaces by default.
We can see from the alarm raised in the Active Alarms section of ESM that interface eno4 is in alarm.
There are two ways we can deal with this alarm:

Mask Alarm in ESM

The first way is to ignore the alarm in ESM. We can right click on the alarm and seclect
This will bring up a second window called 'Alarm Overrides'
From here we can set the Severity to say Ignore, this alarm would then disappear from nCC ESM (it will still be visible on the actual hardware device UI if it has one).
The issue with this method is that nCompass will ignore any 'eno4' alarm now from ANY device. So this is not a great way to deal with this issue (but with some hardware it might be the only way).